Offshore Outsourcing: A Strong Combination

In today’s cut-throat economy, offshore outsourcing is one of those solutions that have emerged to remedy the need to reduce expenditures and produce more in a limited amount of time.

The combination of both strategies has allowed businesses and firms to: (1) take advantage of the low taxes and costs of factors of production in another country, particularly developing countries; (2) be able to focus more on their core competencies. (3) take advantage of continuous operations even when the in-house staff is already hitting the sack, and; (4) access a great pool of talents with the right skills and expertise for the job or function, thus ensuring more productivity in the least amount of time.

Today, with various BPO services providers emerging from different parts of the globe, the bar for providing the best offshore outsourcing services at a competitive price continue to get raised.

But it takes more than just quality and time and cost-efficiency to make a partnership with a BPO provider work. Selecting an offshore outsourcing provider with values and culture similar to yours will minimize miscommunications and breakdown cultural barriers to ensure a harmonious relationship between your firm and the vendor.


For this reason, the Philippines is the most favorable outsourcing destination. In addition to its high English literacy rate and the abundance of highly skilled and service-oriented professionals, the strong and ubiquitous presence of the US culture in the country has made it easy for Western companies to easily establish a strong and long-term business relationship with offshore outsourcing providers in the Philippines.

Original post on http://goo.gl/vX6tCA

Business Process Outsourcing Industry in the Philippines: A brief history

Business Processing Outsourcing (BPO), the practice of contracting operations and responsibilities of a certain function to a third party vendor, has become a pivotal tool in the success and continued growth of multinational corporations and businesses.

India and the Philippines were the major key players in the BPO industry. But in 2011, the Philippines beat India by a mile as the top BPO services hub across the globe. The combination of the country’s exposure to western culture through colonization and their people’s intrinsic qualities such as hospitality, perseverance and adaptability has made it the most preferred outsourcing destination in the world.

But while the BPO industry in the country has only seen massive growth in the 2000’s, they have been around for more than two decades already.

Accenture Global Research Center in Manila formally paved the way for the growth of the BPO industry in the Philippines. Developed and marketed by Frank Holz in 1992, the center focuses on software development and technology-driven solutions.

Following the success of Accenture was the birth of the early key players in the Business Processing Outsourcing industries, such as Sykes Asia (1997), SPi Global (after its acquisition by CEO Ernesto Cu in 1997), eTelecare (1999), People Support (1998), and ePLDT Ventus (2006).

To date, the BPO industry has become one of the biggest contributors to the growth of the Philippine economy. With an annual growth of 46% since 2006, BPO comprises 30% of the country’s export earnings.

And the Business Processing Outsourcing industry will continue to grow and evolve to meet the demands brought by the changes in our technologies and business trends.

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